returns & refunds.
We hope you love your order. If something isn’t right, we’re here to help — just get in touch within 14 days of delivery.
Contact us within 14 days of receiving your order to start a return.
Return postage costs are covered by the customer unless the item is damaged or faulty.
Once we receive your return in its original condition, we’ll refund the product cost in full.
how to return
refunds
Refunds cover the full cost of the product, minus any original delivery charges. We’ll process your refund to the original payment method within 5 working days of receiving your return.
If your parcel is returned to us because it wasn’t collected from the post office or was undeliverable due to an incomplete address, we’ll refund the product cost minus a £1 admin and restocking fee and any delivery charges paid.
damaged or faulty items
We’re so sorry if you’ve received something that isn’t right. Please email us at info@betterdaystudio.co.uk with your order number and photos of the issue — we’ll arrange a replacement or full refund, whichever you prefer.
For damaged or faulty items, return postage is covered by us.
exceptions
The following items are not eligible for return or refund:
- Personalised or customised items
- Items purchased on sale or at a discounted price
- Items returned outside the 14-day window
- Items not in their original condition
we’ll make it as easy as possible.
Drop us a message with your order number and we’ll take it from there.
Get in touch